AspireHosting Service Level Agreement (SLA)

Effective Date: 26th January 2024

1. Service Availability

AspireHosting is committed to providing a high level of service availability. Our goal is to achieve 99.9% uptime. This excludes scheduled maintenance, emergency maintenance, force majeure events, and factors outside our reasonable control.

2. Support Response Time

Our customer support team is available 8 hours a day. We aim to respond to support inquiries within 24 hours during our operational hours. Response times are measured during normal business hours and may vary based on the complexity of the issue.

3. Scheduled Maintenance

To maintain and improve our services, AspireHosting may schedule planned maintenance. We will make reasonable efforts to notify customers in advance via email or through our website. Scheduled maintenance does not count towards downtime as defined in Section 1.

4. Security

AspireHosting employs industry-standard security measures to protect customer data. However, customers are responsible for implementing additional security measures as needed for their websites and applications.

5. Exclusions

This SLA does not apply to issues caused by:

• Factors outside of AspireHosting's reasonable control.
• Customer's misuse of resources or violation of our Terms of Service.
• Third-party services or software not under AspireHosting's direct control.

6. Reporting Issues

Customers must report service issues promptly through our designated support channels to receive assistance.

7. Review and Revision

AspireHosting reviews this SLA periodically and reserves the right to update or modify it. Any changes will be communicated to users, and the updated SLA will be effective immediately upon posting.