AspireHosting Refund Policy

Effective Date: 26th January 2024
Updated Date: 12th April 2024

1. Refund Eligibility

AspireHosting offers a 24-hour refund policy from the date of purchase for our web hosting services. You are eligible for a refund if you meet the following conditions:

Your request for a refund is submitted within 24 hours of the initial purchase.
Your account is in good standing with no violations of our Terms of Service.
If the Payment was done in Crypto it will be refunded in Account Credits.
If the Payment was done using a coupon code then a refund will not be possible.
If the Payment was done with PayPal and was below the mark of $1.5 USD, A refund will be denied.

2. Valid Reasons for Refund

Valid reasons for a refund include:

Refunds will only be provided for valid reasons.
Unresolved technical issues preventing the use of our services.
Failure to deliver the promised services within the specified timeframe.
Any misrepresentation of our services that significantly differs from what was described at the time of purchase.

3. Refund Process

To request a refund, please contact our customer support team within the specified 24-hour period. You can reach us through our support tickets. Provide your account details, the reason for the refund, and any relevant information to assist us in processing your request.

4. Refund Exceptions

Refunds will not be granted in the following situations:

The 24-hour refund window has expired.
Violation of our Terms of Service or Acceptable Use Policy.
Services that have been suspended or terminated due to non-compliance.

5. Processing Time

Once your refund request is received and approved, we will process the refund within 2-3 Business Days. The refunded amount will be credited back to the original payment method used for the purchase.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team at our support tickets.

7. Changes to Refund Policy

AspireHosting reserves the right to update or modify this refund policy at any time. Any changes will be communicated to users, and the updated policy will be effective immediately upon posting.